Inside Sales Representative

  • Department: Sales
  • Location: Stoneboro, PA
  • Status: Full-Time

General Characteristics

Receives and processes basic customer orders and inquiries covering items or products ordered.  Maintains an ongoing relationship with selected customers and sales staff.  Uses technical knowledge of products, product availability, sales territories and individual customers to provide a key communication link to the customer.  May handle multiple product markets. Under Mentor supervision.  Knowledge of underground waterwork and sewer materials helpful.  Office hours are 7:00 AM - 5:00 PM.

Representative Activities

  • Records and processes basic orders and / or inquiries received through customer contact
  • Provides pricing, availability and schedule information within established guidelines
  • Suggests additional and /or alternative products or services to meet customer needs
  • Checks and approves customer credit limitations and confirms orders
  • Serves as liaison between customers and sales staff to assure responsiveness, solid communication skills with customers and co-workers.
  • Tracks order activity and alerts appropriate customer of any potential delivery problems
  • Epicor Computer Software knowledge helpful – standard menus, simple searches, inventory inquiry, order entry, quote maintenance, customer inquire, etc.
  • Provide accurate quotes in a timely manner
  • Provide yard staff with maps, contact information, schedules and other information needed for delivery
  • Communicate delivery arrangements and commitments with yard staff
  • Keep a record of the contacts and frequency of calls
  • Be available to make emergency deliveries and provide personal customer contact 24 hours a day 7 days a week.
  • Handle customer phones calls effectively
  • Proficient at pricing packing slips
  • Introduction of counselor sales, develop relationship skills with clientele
  • Whatever it takes to get the job done