The S3 Promise
As an LB Water affiliated company, S3 is founded on the same values and business practices that have kept customers coming back again and again for nearly 50 years.
Steeped in the LB way, we’re committed to operating with honesty and integrity in all of our relationships, and we take pride in every product and service we deliver.
Our goal is to provide you with all of the stormwater and environmental products you need, when and where you need them, and to ensure that you have the best possible customer experience with every order.
Customer Bill of Rights
Our customers have the right:
To be greeted with a polite and positive attitude on the phone and in person.
To be treated with respect, courtesy, and appreciation at all times.
To receive expert knowledge and guidance directly from our staff.
To get prompt, accurate, and complete deliveries on schedule.
To timely service during business hours and to emergency after hour contacts.
To immediate corrections of mistakes and problems.
To receive accurate and properly labeled invoicing that is easily understood.
To product training for their personnel.
To their own beliefs and opinions.
To our untiring devotion, gratitude, honesty, and loyalty.
And to our lasting friendship.