Testimonials

What Our Customers Are Saying About Us

I am the manager at Muhlenberg Township Authority and wanted to write a short letter of appreciation to you both. In a position such as ours, we hear all too often about the problems and complaints of customers. This is NOT one of those times. We have been working with LB now for quite a few years, and of recent, when I have called with a question or concern, I've been so pleased with the dedication of the staff at LB. I have placed calls to representatives of LB and have gotten return calls while they were on vacation, even when their voicemail said they were not available. There are two employees in particular I have had this happen with, John Smolnik and Ed Denver. This kind of dedication to customers is rare these days and I felt a need to pass along a big THANK YOU. Keep up the good work and thanks again.

Jeffrey A. Calpino, Manager
Muhlenberg Township Authority 

 

I have been involved in the waterworks/utility contracting business for over 22 years. I have been a customer of LB Water Service for 14 of those years. I have found LB to be an excellent vendor. Kevin and his staff at Ebensburg are honest, knowledgeable, and very customer friendly. Their extensive inventory and incomparable delivery means very few back orders for us. It helps us maintain less inventory, which is particularly important in these tough economic times. My only advice to the great people at LB is “keep up the good work!” 

John Swope, Purchasing Manager
Altoona City Authority 

 

LB Water’s service to their customers is second to none. It has been very evident to us at David H. Martin Excavating that the owners and employees at LB have their customers’ best interests in mind. They have always been very responsive to our needs no matter what the situation. Many times, even after normal working hours, they provided us with materials so we could complete our projects. LB’s inventory is vast. What they may not have at one location, they are sure to have at another. I have personally been involved with LB Water for over 20 years and have never found a more honest and loyal group of people in my career.

Kirk Martin, Vice President
David H. Martin Excavating

 

We have done business with LB Water for over five years. We have had the same salesperson, Dick Cole, for the entire time. Dick has been one of the most responsive and competent suppliers we have encountered since beginning our company. His efforts and work on our behalf have caused us to consider him a part of our organization. Dick works emergency material deliveries, job site visits for take off, and helps with ordering requirements. Dick has also taken a serious interest in helping to expand our knowledge and abilities with in-house education help and product line training. I could not recommend more highly the services of LB and Dick Cole. In summation, LB and Dick Cole provide us with competitive pricing and unparrelled customer service.

Cara Halloran, President
Glenn Johnston, Inc. 

 

I just wanted to take a minute to express my satisfaction and gratitude for a company like LB Water. Your continued support and services are great assets to my company. Unfortunately, in our business, service is often overlooked. The lowest price is sometimes the only factor in selecting vendors. I am happy to say that LB excels in both competitive pricing and superior service. The staff from the Ephrata branch is very accommodating. Thanks for all your help and good luck in the future. Keep up the good work.

Charles Doley, President
Pikeland Construction, Inc. 

 

On behalf of United Water Pennsylvania, we would like to thank LB Water for your time and effort on the instructional seminar with Metro-Tech. Please forward our appreciation and gratitude to Derrick Smith for an outstanding informative presentation on the 810 and 9860 Metro-Tech. As you are aware, the construction industry is becoming more and more demanding as far as locating water lines and other utilities. With the expertise and insight from a company representative from Metro-Tech and with the knowledge and hands-on training that you brought forth, we were able to learn and use the different functions that the new 9860 Metro-Tech line locator has to offer. We now have a better understating of the line locators. In closing, we would like to thank you for your time and effort and for the informative presentation and luncheon.

Gerald Miller, Superintendent
United Water Pennsylvania  

 

The representatives at LB Water Service went far beyond a typical product supplier in their assistance to Glenn O. Hawbaker, Inc impoundment projects, as well as numerous other infrastructure projects. The representatives at LB get involved in the design phase, as well as understanding specific project conditions, and applying product knowledge to provide solutions to our ever changing project needs.

I’ve really enjoyed working with LB and their professional staff; they have helped myself and G.O.H to construct infrastructure projects maintaining the high quality our customers expect.  They are always willing to help deliver the project on a usually fast paced schedule. This allows G.O.H to serve its customers at the highest standards in our industry.

Jeff Osburn Project Manager/Estimator
Glenn O. Hawbaker, Inc.

 

I wanted to pass on my appreciation for your continued excellent service that LB so consistently provides to us. It is a pleasure to call and know we will be greeted kindly and with prompt estimating and accurate delivery every time. Your professionalism is a model for my business and others to follow.

Chip Schlegal
Schlegal Excavating

 

On behalf of Highland Sewer & Water Authority, I would like to thank the LB Water staff, for providing exceptional water/wastewater continuing education training at our facility. 

Our employees, and other attendees, benefited immensely from the hands-on training instructed by the LB Water staff. The real life setup with the actual pipes, valves, fittings, and accessory kits was a great means to learn about the correct ways to install and maintain pipes within a water system. 

We look forward to hosting future LB Water training events at our facility. 

Jeremy Horvath, Assistant Manager
Highland Sewer & Water Authority

 

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